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FAQ

When do you process credit card payments?
Credit Cards are authorized and charged real time when your order is placed

When will my order arrive?
Your order will ship within 24 hours it was placed (business days only) if it is in stock. The actual arrival time depends on your chosen shipping method. All orders are done through UPS, and you will receive a tracking number to pinpoint the arrival time.

When/why is Sales Tax charged?
Sales Tax will be automatically added to orders with shipping addresses in Florida. A 6% sales tax will be added to residents of Florida.

What is your return policy?
Products purchased at TelephoneSystems4Less.com may be returned within 30 days from the date the product(s) were purchased. All cordless telephones may be returned within 15 days of the date of purchase. Credit will not be issued after the 30 day period.

What if my equipment is damaged?
We will replace any defective equipment within 30 days of your order (15 days for cordless telephones)

What is your warranty policy?
TelephoneSystems4Less.com provides a 2 year warranty from the time of purchase on all of our equipment. We provide a six month warranty from the time of purchase on cordless telephones. The warranty excludes batteries and manuals.

Is my credit card and billing info safe?
Yes. Our website uses 128 Bit Encrytion technology to keep your credit card and personal information safe when placing an order.

What are your business hours?
Our business hours are Monday through Friday, 8am to 8pm Eastern time.

Do you provide Technical Support?
Yes! We provide live telephone support for our customers. If you purchased a plug and play system or have a maintenance contract, technical support is available 24 hours a day, 7 days a week.

Do you give free quotes?
Yes! Fill out our form requesting what you need and someone will get back to you with a free price quote.

Do you offer Remote Programming?
Yes! We provide live telephone support for our customers. If you purchased a plug and play system or have a maintenance contract, technical support is available 24 hours a day, 7 days a week.

Do you buy used Phone equipment?
Yes ! Please let us know what you have and what condition it is in, and we can give you a free quote for your equipment.



PHONE SYSTEM QUESTIONS

Why should I buy a telephone system instead of multi line telephones?

  • The primary purpose behind a true business telephone system is that of providing the user with a tool to help drive business.  Multi line telephones have no sophistication, and lack any of the capabilities of business telephone systems.
  • One of the main concerns is that of distributing multiple lines throughout the office. Multi line telephones can only accommodate as many lines as they are initially designed for - usually capping out at 4 lines. Business telephone systems can handle 100’s of lines.
  • However, even if your business is only set up to have a couple of telephone lines, there are many reasons to choose a business system over multi line phones:
    • Inner office intercom - providing instant communications between desks within your office.
    • In house voice mail - providing individual mail boxes for all the phone users in your office.
    • Customizable programming for your business needs.
    • Full Time Auto Attendant - with an in house voice mail system, callers can be directed to the appropriate party without the need for a receptionist or a person dedicated to answering the telephones.
    • After Hours Attendant - the in house voice mail system can help your clients get to the right person with their needs thus alleviating the need to constantly sort messages out and distribute them in the morning.

What does CO line mean?

  • A CO (Central Office) line is the dial tone line and telephone number that you get from your service provider.

What is the difference between a line and an extension?

  • A line refers to the dial tone that you get from your service provider, whereas an extension is a physical phone that sits on your desk. An extension can also be a port in the voice mail system, a single line phone, a portable single line phone, a special conference room phone, etc.

How many lines should I have in my system?

  • This is heavily dependent on the call volume for your office and the number of employees that will be on the phone at any given moment. As a general rule, always figure on having at least twice the number of telephone lines in your system than the number of employees that you expect to be placing outgoing calls at any given time. This insures that you will not have clients getting busy signals when they call your office.  If your company is in an industry that relies mostly on phone generated business, this ratio will obviously need to be larger.
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Do you recommend any particular service provider?

  • If you have questions in regard to what service providers are available in your area, and which ones have the best track record. Please give us a call, and we can help you select the service provider that will be the best for your particular needs.

How big of a system should I purchase?

  • As with any major purchase, you should look to the future when purchasing your telephone system and plan for the growth of your company. Buying a telephone system that is perfect for today, but does not have the expansion capabilities of a more expensive system might necessitate repurchasing the system in two or three years as your company grows.  However, in today’s economy, we understand the need for keeping the bottom line as low as possible, and can provide you with quote for any size telephone system you desire.

What is Voice Over IP (VOIP) and how does it affect me?

  • Voice Over Internet Protocol is the wave of the future for connecting companies and driving business.  Currently in its infancy, it does not quite meet the needs of businesses due to inconsistent call quality and connectivity.  However, as the technology progresses, and voice transmissions are given priority over data, this will be more and more commonly found in every office in the United States and abroad.  The most attractive feature of VOIP is that of cutting long distance rates and expenditures.
  • Also of note, most of the major telephone system manufacturers are now turning to VOIP as a means of connecting offices in different locations. Enabling their phone systems to communicate with one another over existing Wide Area Networks (WANs), some companies have provided a solution that rids companies of paying for additional PRI/QSIG or TIE lines to connect their offices.  This means that you would be able to pick up your handset at your desk and dial an extension number on your intercom and connect to the desk of a fellow employee across the globe.
  • Please ask a sales or technical representative at (888) 566-9990 to provide you with more information regarding VOIP and your phone system.

Voice Mail System FAQs

Why should I purchase a voice mail system instead of using the voice mail offered by my service provider?

  • One of the main advantages to having an in house voice mail system over one offered by your provider is that of individual mail boxes for every user in your phone system. This means that each individual will have their own personal mail box, with a light on their system telephone to visually indicate when there are new messages in their box waiting for them.
  • Also, in house voice mail systems give a large degree of flexibility with multiple custom service menus, allowing you to better inform and direct your callers either during business hours (in the case of companies using the voice mail system as a), or after hours.
 

What is a “port” in regards to voice mail systems?

  • A port in the voice mail represents a talk path between both inside callers (checking their voice mail boxes, changing their personal greetings, etc.) and outside callers who are navigating the custom service menus or leaving messages for individuals in your office. Your total number of ports represents how many people can be “IN” the voice mail at the same time.

How many voice mail ports should I plan on?

  • This depends highly the incoming call volume for your office and if you are planning on using your system as a Full Time Auto Attendant.
    • For offices with moderate to heavy incoming call volume, and are employing a receptionist to answer all incoming calls or have other means of calls being answered (other than the voice mail system), we recommend one port of voice mail for every two lines you have in your system.
    • For offices with light incoming call volume, who are answering the phones live as they come in, we recommend one port of voice mail for every three to four lines you have in your telephone system, with a minimum of two ports of voice mail (which actually the smallest voice mail system available)
    • For offices with moderate to heavy incoming call volume that are using the voice mail system as a Full Time Auto Attendant, we recommend one port of voice mail for every one to two lines you have in your telephone system.
    • For offices with light incoming call volume that are using the voice mail system as a Full Time Auto Attendant, we recommend one port of voice mail for every two to three lines you have in your telephone system
  • For more information and clarification please contact a sales or technical representative in our office at (888) 566-9990.
 

What is meant by “Full Time Auto Attendant”?

  • Full Time Auto Attendant is when your voice mail system is answering every incoming call as it comes in live. There are several reasons that you may want to have your system use Full Time Auto Attendant:
    • Most often, you will have your system in auto attendant mode for after hours operation. This assists your clients, lessening the amount of time before they are actually leaving a message in someone’s voice mail box to be retrieved the next business day.  Also, you can assist your clients by providing them information, after normal business hours, that they might otherwise have to wait until the next business day to speak with a representative of your company to help them.
    • You may want to alleviate the need for a full time representative of your company to be designated to handle all incoming phone calls. The voice mail system, in auto attendant mode, can replicate the services of a full time receptionist.
    • You may need to have the phones answered during the day immediately when some or all of your employees are out of the office for an extended period.
    • You may want to use the Full Time Auto Attendant feature to provide your clients with the simulation that your company is larger than it actually is.

Why do my callers sometimes get a busy signal instead of getting my voice mail system?

  • This is the major difference between an in house voice mail system and the voice mail that is offered by your dial tone provider. When a call is placed to your office, there must be a line that is free in your system for it to reach your in house voice mail system.  Otherwise, your caller will receive a busy (reorder) tone from the telephone company. The voice mail that is offered by your dial tone provider will answer in this case. The way to solve this issue, while maintaining an in house voice mail system and all of its benefits, is to add more lines to your telephone system.

I have multiple companies in my office.  Can one voice mail system give different greetings based on the number that is called?

  • Depending on the manufacturer of the voice mail system that you are considering, this answer can be yes or no. Most provide individual company greetings on a line by line basis. This offers the capability of separate company appearances for every single line you have if you need.  Other voice mail system manufacturers would require that the ports of the voice mail be split between the companies and that the lines be directed to separate ports in the telephone system it self.

Technical Support

Telephone technical support is included with our Plug and Play telephone system packages for 1 year from time of installation. Most Plug and Play telephone system packages come equipped with a modem, so our technical support staff can troubleshoot and rectify most technical support issues. Yearly maintenance programs are also available to all customers. All other telephone technical support is billable, for $70.00 per hour; one hour minimum, half hour increments after the first hour. Contact our tech support department at 888-566-9990.

PLEASE NOTE: We will not receive any returned equipment for warranty repair without an issued Return Authorization Number from our technical support staff. Call 866-566-9990 for return authorization. You must write this RA# on the outside of the shipping box in large, bold letters, where it can be easily read by our Receiving Department. Failure to comply will result in your shipment being refused at the receiving dock.

You may also Email support at support@TelephoneSystems4Less.com

Shipping Policies

Unless otherwise requested all items will be shipped via UPS ground.

Upon request TelephoneSystems4Less.com will overnight equipment with the understanding that the customer will be responsible for the shipping fee's.

TelephoneSystems4Less.com will ship items in stock between 1-2 business days after any order received. Items which are not in stock , will ship within 4-5 business days.

Plug and Play Custom Telephone Systems require assembly and programming time, and ship within 4-5 business days.